“Working with an Oracle partner on a license compliance issue is the worst thing you can do.” I know that sounds provocative and exaggerated, but it’s the truth. In fact, going to an Oracle partner for help with your audit is actually worse than trusting Oracle for help. Trusting Oracle compliance usually does not end well for you, either.
There are a few reasons why Oracle’s partners are actually worse than Oracle directly. I’ve put my thoughts below, as well as what you can do if you find yourself working with an Oracle partner.
1. There are no qualifications.
Any Oracle partner can say they are a licensing and compliance expert. It doesn’t mean they are in fact qualified in any way to help you. You go to one of these companies for help, and you in fact know more than them! At least Oracle tries to train their auditors.
2. There are no rules.
Oracle partners can interpret things any way they see fit. There is no review board at Oracle making sure these partners do audit support the right way. Different Oracle partners can make up very different licensing rules, and that will leave you in a very bad position. Again, at least Oracle pretends to have rules. They put out some publicly facing policy documents (e.g. cloud, virtualization), say it’s not part of the contract and it’s for educational purposes only, but at least they have something out there. Who knows what partners are saying.
3. Even though you are working with an Oracle partner, that partner has an obligation to support Oracle.
The partner will make a lot more money from their relationship with Oracle than from their relationship with you. Who do you think they are going to stand by?
Oracle partners make more money when you buy more Oracle.
They do not make more money when you buy less Oracle. Do I need to say more?
4. Oracle partners can be difficult to spot.
Sometimes an Oracle partner will promote that relationship on their website. Sometimes they won’t. One way to find out if a company is a partner is to look on Oracle’s partner portal. But that method has flaws. Sometimes a company is not an Oracle partner, but they are owned by an Oracle partner. Again, whose interests will they promote?
As tough as we are with Oracle, at least you know Oracle will be Oracle. When it comes to Oracle partners, you just don’t know what you’re going to get. It’s like the worst box of chocolate ever.
Find out how we can help you if you’re being audited by Oracle.